Upon delivery of the Product(s), the Purchaser must inspect them and check their weight, the number of packages, condition and integrity. In the event of damage, obvious defects, or discrepancies between the Product(s) and the Order, the Purchaser must accept the Product(s) with reservation and inform Tutalia S.r.l. by stating the reason for the complaint and providing photographs showing the damage and/or the obvious defects and/or the discrepancies between the Product(s) and the Order, within and no later than 3 (three) days from the date of delivery. Upon receipt of the form, Tutalia S.r.l. will contact the Purchaser. If the complaint is complete, clear, and duly accepted, the costs of returning the Product, as well as the shipping costs of repaired or replaced Products, shall be borne by Tutalia S.r.l.
If the above-mentioned issues concern the parcels received and the Products, by signing these terms the Purchaser expressly assumes the burden and obligation to collect the parcels in any case, regardless of their condition and contents, in the manner set out above, so as to enable Tutalia S.r.l. to take the appropriate actions for the mutual protection of the parties. Therefore, failure to collect the parcels shall result in the forfeiture of the guarantees provided by Tutalia S.r.l. in favour of the Purchaser, who shall nonetheless remain obliged to pay the full price.
Any parcel found to be damaged must be collected only with a “specific reservation” notation (e.g. damaged parcel, opened parcel, wet parcel, etc.); failing this, Tutalia S.r.l. accepts no responsibility for any damage to the goods.
Within 15 (fifteen) days from delivery of the Product(s), the private Purchaser may in any case return the purchased Product(s) to Tutalia S.r.l., at its own risk and expense, provided that they have not been used and are in their original packaging. Upon receipt of the returned Product(s), and subject to verification of the integrity of the return, Tutalia S.r.l. shall refund the relevant purchase price paid by the Purchaser using the same payment method used for the purchase.